makanandarihati.com
IG: @makanan.darihati
Makanan Dari Hati is a social enterprise that provides nutrition-consulted meal-prep service for urban families as a way to reduce food waste that goes to landfill and encourage family members to consistently split food waste. We take pride in our commitment to the environment, making nutritious eating accessible and stress-free for our customers.
We have a special feature called CINTA - a family exercise to increase the appreciation of household chores and to support family to start their food waste management journey. Customers can join the exercise for a week and try food waste separation at their home!
Job Description
We are seeking a proactive and organized Administrative Intern to support our team in managing the day-to-day administrative tasks involved in our meal-prep service. As an Administrative Intern, you will be a crucial part of our operations, ensuring seamless customer experiences and streamlined internal processes.
Key Responsibilities
1. Customer Database Management
Compile and update customer information in our database
Maintain accurate and detailed records of customer interaction and transactions
2. Order Coordination
Coordinate and summarize weekly and monthly customer meal orders
Work closely with the kitchen and delivery teams to ensure accurate and timely order fulfillment
3. Payment Processing
Verify and process customer payment for meal orders
Handle payment-related queries and discrepancies promptly and professionally
4. Customer Support
Be the first point of contact for customer inquiries, ensuring prompt and helpful responses
Address customer concerns and provide assistance, maintaining a high level of customer satisfaction
5. Administrative Support
Assist in various administrative tasks, such as filing, data entry and document preparation
Collaborate with team members to improve and streamline administrative process
Other administrative tasks that might emerge
6. Special Feature Support
Assist daily communication with customers who are joining the Appreciation Exercise through WhatsApp
Delivering Script for Appreciation exercise to maximum 20 New User Monthly
Qualifications
Currently enrolled in a bachelor’s degree program in any major
Strong organizational skills and attention to detail
Excellent communication and interpersonal abilities
Proficiency in Microsoft Office, basic computer skills, and social media tools
Ability to multitask and prioritize task effectively
Customer-focused mindset with a positive and friendly attitude
Benefits
Monthly fix financial support plus additional remuneration based on number of customer joining CINTA
Hands-on Experience: gain practical experience in administrative tasks within a dynamic social enterprise environment
Professional Development: Mentorship and guidance from experienced professionals in the field
Networking Opportunities: build valuable connections with industry experts
Flexible Work Environment: option for remote work, ensuring a healthy work-life balance
If you are enthusiastic about contributing to a customer-focused meal-prep service and eager to learn and grow in a collaborative team environment, we invite you to apply for our Administrative Intern position.
To apply, please send your one-page resume and a brief cover letter explaining your interest in the role to makanandarihati1@gmail.com. We accept application in rolling basis quarterly in every year.
We look forward to welcoming you to our team and supporting you to develop valuable skills for your future career!